AL BURAQ Perfumes is a UK-based supplier of premium perfumes, fragrance oils, bakhoor, air fresheners, and home fragrance products for both retail and wholesale customers.
Our business premises are located at:
AL BURAQ LTD
Unit 12, 20 River Road
Barking, England
IG11 0DG
Email: customersupport@al-buraq.co.uk
Phone: +44 7448 203520
Monday – Friday: 9:00 AM – 8:00 PM
Saturday – Sunday: OFF
Yes. We offer a wide range of perfumes, fragrance oils, and home fragrance products for individual customers.
Yes. All retail prices displayed on our website include VAT where applicable.
Retail orders are typically delivered within 1–2 working days using our tracked delivery service.
Yes. Retail customers may return eligible unused items within 14 days of delivery in accordance with our Returns & Refunds Policy.
Wholesale orders are available to retailers, businesses, market traders, online sellers, and other trade customers.
The minimum wholesale order value is £300.
Yes. The minimum order quantity is 3 pieces per product, unless otherwise stated.
No. Wholesale prices are displayed excluding VAT. The applicable VAT amount will be calculated and added at checkout before payment is completed.
Yes. We offer free UK delivery on all wholesale orders.
Wholesale orders are typically delivered within 2–3 business days.
Yes. Next-working-day delivery may be available on eligible orders placed before the daily dispatch cut-off time.
No. Wholesale orders are non-returnable and non-refundable unless goods are received damaged, faulty, or incorrect.
Yes. We supply genuine, high-quality perfumes, fragrance oils, and home fragrance products sourced from trusted manufacturers and suppliers.
Yes. Most products are supplied in retail-ready packaging suitable for resale.
Yes. We offer a wide selection of fragrance oils alongside perfumes and home fragrance products.
Yes. Our range includes bakhoor, incense, air fresheners, reed diffusers, and other home fragrance products.
Packaging may occasionally vary due to manufacturer updates, but the product itself will remain the same unless otherwise stated.
We accept major debit cards, credit cards, and other payment methods available at checkout.
Please contact us as soon as possible. We will do our best to assist, but amendments cannot be guaranteed once processing has begun.
Orders may only be cancelled before dispatch. Once an order has been shipped, our Returns Policy will apply.
You will receive a dispatch confirmation email containing your tracking information.
Tracking details will be sent by email once your order has been dispatched.
Yes. We deliver throughout the United Kingdom.
Please contact our Customer Support team to discuss international delivery options.
While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur. Please contact us if you require an update on your shipment.
Please notify us within 48 hours of delivery and provide photographs of the damaged items and packaging where possible.
Any shortages or discrepancies must be reported within 48 hours of delivery.
Approved retail refunds are processed back to the original payment method after the returned goods have been received and inspected.
All products are inspected before dispatch. If you receive damaged, defective, or incorrect goods, please notify us within 48 hours of delivery.
Our warranty does not cover damage caused after delivery, misuse, improper storage, normal wear and tear, or products ordered in error.
Yes. We take appropriate measures to protect customer information and process personal data in accordance with our Privacy Policy.
We do not sell or trade customer information. Information is only shared where necessary to process orders, provide services, and comply with legal obligations.