At AL BURAQ Perfumes, we aim to provide high-quality products and excellent customer service. Please read our returns and refunds policy carefully before placing an order.
Under UK consumer regulations, retail customers have the right to return eligible items within 14 days of receiving their order.
To request a return, please contact our Customer Support team within 14 days of delivery. Returned items must be:
Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.
Once the returned goods have been received and inspected, approved refunds will be processed to the original payment method.
If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and supporting photographs where applicable.
Following verification, we will arrange a replacement, refund, or suitable resolution.
All wholesale sales are final.
We do not accept returns, exchanges, or offer refunds on wholesale orders unless the goods are received damaged, defective, or incorrect.
Returns and refunds will not be accepted for:
Customers must inspect all goods upon delivery. Any shortages, damages, defects, or discrepancies must be reported within 48 hours of receipt.
Where a claim is approved, AL BURAQ Perfumes may provide a replacement, credit note, or refund at its sole discretion.
Where returns are authorised, customers are responsible for ensuring that items are securely packaged and returned using a tracked delivery service.
We recommend retaining proof of postage until your return has been received and processed.
AL BURAQ Perfumes cannot be held responsible for returned items lost or damaged in transit.