Welcome to AL BURAQ Perfumes. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon publication on our website.
Customers are responsible for ensuring that all information provided when creating an account is accurate, complete, and up to date.
AL BURAQ Perfumes reserves the right to suspend or terminate any account where false, misleading, or incomplete information has been provided.
To access wholesale pricing and place wholesale orders, customers must first apply for a wholesale account.
Applicants are required to provide all requested business and contact information during registration. All wholesale account applications are subject to review and approval by our team.
Wholesale pricing and ordering privileges will only become available once an application has been approved. We reserve the right to approve or decline any wholesale account application at our discretion.
All orders are subject to acceptance and product availability.
Once an order has been placed, you will receive an order confirmation email acknowledging receipt of your order. Acceptance of your order takes place only when your order has been dispatched.
We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of stock shortages, pricing errors, suspected fraud, or misuse of our services.
Retail customers may purchase products directly through our website for personal use.
All retail prices displayed on our website include VAT where applicable.
Retail orders are subject to our Delivery Information and Returns & Refunds Policy.
Wholesale orders are available only to approved wholesale account holders.
The minimum wholesale order value is £300, with a minimum order quantity of 3 pieces per product, unless otherwise stated.
All wholesale prices displayed on our website exclude VAT. VAT will be calculated and added at checkout before payment is completed.
Wholesale products are supplied for business, trade, or resale purposes.
We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate and up to date.
However, product packaging, colours, and designs may occasionally vary from those displayed on our website. We reserve the right to update product information and availability without prior notice.
All prices are displayed in Pounds Sterling (GBP).
Retail prices include VAT where applicable.
Wholesale prices exclude VAT, which will be added during checkout.
Payment must be received in full before goods are dispatched unless otherwise agreed in writing.
In the event of a pricing or technical error, we reserve the right to cancel the affected order and provide a full refund.
Delivery times provided on our website are estimates and are not guaranteed.
Whilst we aim to dispatch all orders promptly, AL BURAQ Perfumes cannot be held responsible for delays caused by courier services, adverse weather conditions, customs procedures, public holidays, or circumstances beyond our reasonable control.
Risk in the goods passes to the customer upon successful delivery.
Please refer to our Delivery Information page for further details.
Retail customers may return eligible products in accordance with our Returns & Refunds Policy and applicable UK consumer legislation.
All wholesale sales are final.
Wholesale orders are non-returnable and non-refundable unless goods are received damaged, faulty, or incorrect.
Any shortages, damages, defects, or discrepancies must be reported within 48 hours of delivery. Approved claims may be eligible for a replacement, credit note, or refund at our discretion.
Please refer to our Returns & Refunds Policy for full details.
All products are inspected before dispatch to ensure they are supplied in good condition.
Customers must notify us within 48 hours of delivery if goods are received damaged, faulty, or incorrect.
For further information, please refer to our Product Warranty Policy.
All content on this website, including text, images, logos, graphics, product descriptions, and branding, is the property of AL BURAQ Perfumes and may not be copied, reproduced, distributed, or used without prior written permission.
Any personal information collected through our website will be processed in accordance with our Privacy Policy and applicable UK data protection laws.
By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.
To the fullest extent permitted by law, AL BURAQ Perfumes shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms & Conditions excludes or limits any rights that cannot be excluded under applicable law.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, please contact us:
AL BURAQ LTD
Unit 12, 20 River Road
Barking, England
IG11 0DG
Email: customersupport@al-buraq.co.uk
Phone: +44 7448 203520