At AL BURAQ Perfumes, we are committed to supplying high-quality perfumes, fragrance oils, and home fragrance products. All products are inspected before dispatch to ensure they are supplied in good condition and as described.
This Product Warranty Policy outlines the support available to both retail and wholesale customers in the event that goods are received damaged, faulty, or incorrect.
If you receive a product that is damaged, faulty, defective, or incorrect, please contact our Customer Support team as soon as possible.
To help us investigate the issue, we may request:
Once the issue has been reviewed and verified, we may offer a replacement, exchange, repair (where applicable), or refund in accordance with our Returns & Refunds Policy and your statutory consumer rights.
Wholesale customers must inspect all goods immediately upon delivery.
Any damaged, faulty, defective, missing, or incorrectly supplied items must be reported to us within 48 hours of receipt.
To assess a claim, we may request:
Following verification, AL BURAQ Perfumes may provide a replacement, credit note, or refund at its discretion.
As wholesale orders are supplied for business purposes, products are not covered by an extended warranty beyond being supplied in satisfactory condition and matching the products ordered.
This warranty does not cover:
Our responsibility is limited to the replacement, credit, or refund of products that are verified as damaged, faulty, defective, or incorrectly supplied.
AL BURAQ Perfumes shall not be liable for any indirect, consequential, or business losses arising from the use of our products.
If you believe you have received a damaged, faulty, or incorrect product, please contact our Customer Support team:
AL BURAQ LTD
Unit 12, 20 River Road
Barking, England
IG11 0DG
Email: customersupport@al-buraq.co.uk
Phone: +44 7448 203520